At Restore Herbal Teas, we are committed to providing you with the finest quality teas and excellent customer service. If for any reason you are not completely satisfied with your purchase, we are here to help.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive incorrect items, please contact us within 14 days of delivery via our contact page. Please provide your order number and a description (and photos if possible) of the issue. We will gladly arrange a replacement or a full refund.
Change of Mind
As tea is a food product, we are unable to accept returns on opened packages due to health and safety regulations.
If you change your mind and the product is unopened and in original condition, you may return it within 14 days of delivery for a refund (excluding shipping costs). Return shipping is the responsibility of the customer.
How to Request a Return
Please contact us from our contact page with your order number and details of your request. We will guide you through the return process and provide instructions for returning your item(s).
Refunds
Refunds will be processed to your original payment method once we have received and inspected the returned items (if applicable). Please allow 5–10 business days for the refund to appear on your statement.
If you have any questions regarding our Returns & Refunds policy, please contact us from our contact page — we are happy to assist.