Orders and Customer Communications
When you place an order with Restore Herbal Teas, we collect the personal information necessary to process and fulfil your purchase. This may include your name, billing and shipping address, email address, telephone number and order details.
We use this information to:
- Process and confirm your order.
- Provide order confirmations and invoices.
- Send shipping and delivery updates.
- Contact you if we need to clarify information about your order or resolve a customer service issue.
- Send a one-time follow-up email inviting you to review the products you purchased and share your experience.
These communications are considered part of providing our products and customer service. We do not use these emails to send ongoing marketing unless you have separately subscribed to our newsletter or promotional mailing list.
If you receive a review invitation, you are under no obligation to leave a review, and you may opt out of receiving future review invitations by using the unsubscribe link included in the email.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We only share your personal information with trusted third-party service providers where necessary to operate our business and fulfil your order. This may include:
- Payment providers to securely process payments (such as Stripe).
- Shipping and delivery providers to deliver your order (such as Australia Post).
- Our website hosting and security providers.
- Customer review services that send a one-time review invitation following your purchase.
- Spam detection and fraud prevention services where appropriate.
These providers are only given the information necessary to perform their services and are expected to protect your personal information in accordance with applicable privacy laws.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.